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Facility Rules and Regulations


ADA
  • Please see the Event Coordinator for a complete Convention Center ADA guide and building map.
Access
  • All working building personnel, the Director, Event Coordinator and General Duties shall have access to all areas of the building at any time. The Convention Center will determine who shall and shall not be permitted in all service areas.
Abandoned Equipment /Lost or Misplaced Articles
  • Any article or equipment remaining at the center past the expiration of the license period may be considered abandoned and may be disposed of by the Center as the director deems necessary at the group's expense.
  • The Convention Center shall assume no responsibility for losses suffered by the group, its agents, servants, employees or guest.
  • The Convention Center shall have the sole right to collect and have custody of any articles left on the premises by the attendees and to provide for the disposition thereof.
Alcohol Policy
  • Please contact the Event Coordinator for a copy of the Convention Center's alcohol policy.
  • Alcoholic beverages may not be bought on the premises by any individual without prior written approval by the convention center.
  • The Convention Center reserves the right to check any and all packages being brought into the center.
Audio-Visual
  • Audio Visual equipment is available through the Center's exclusive in-house audio visual company only. Please ask your Event Coordinator for a complete audio visual guide.
Balloons
  • Mylar balloons are prohibited.
  • To prevent escape to the ceilings, helium-filled balloons and similar objects must be secured.
  • Helium-filled balloons may not be distributed in the convention center.
  • If the use of balloons is planned for your function please advise your Event Coordinator.
Booth Storage
  • You may keep a supply of advertising materials, product or literature in your booth.
  • You may not store material or empty cartons in or behind your booth back wall.
  • Due to the limited amount of storage space, excess materials must be stored off site.
Competing Show Policy
  • For activities, which are considered to be competing for specific markets, i.e. home product shows and golf shows, etc. The New Bern Riverfront Convention Center may, at its discretion, maintain a period of sixty days prior to an existing event and any similar event. Further, New Bern Riverfront Convention Center may, maintain a period of sixty days following an existing event and any similar event.
Carpet Tape
  • The show manager's service contractors are responsible for the removal of all tape residue marks on the exhibit hall floor. The Center requires the use of a quality carpet tape.
  • Removal and damage costs incurred by the Center from the use of inferior tape will be charged to the event.
Decorating and Signs
  • Do not attach anything, by any means, to walls or doors without prior approval.
  • The use of scotch tape or decals on walls, floors, partitions, doors or windows is strictly prohibited.
  • The use of nails, tacks, brads, screws or other driven fasteners is prohibited.
  • Adhesive backed decals and stickers may not be distributed in the Center.
  • Notify the Event Coordinator of any banners needing to be suspended.
  • Banner poles and easels are available through our in-house audiovisual company.
Display Vehicles and Display Equipment
  • Any motor or equipment on display at the Center must comply with the New Bern Fire Department regulations. For further information please contact the Facility Operation Manager.
  • All equipment displays must have a plastic floor liner to prevent carpet damage.
  • Notify the Facility Operations Manager, prior to arrival, of large equipment displays entering the Center.
Electrical Service
  • Wall, column and permanent building utility outlets are not part of a booth space and are not to be used by exhibitors unless specified otherwise.
  • See your Event Coordinator to prearrange your electrical requirements.
  • All equipment must comply with all federal, state and local safety codes.
  • Electrical rates quoted for all connections include service to the booth. They do not include connecting equipment or special wiring.
  • Exhibitors are expected to provide their own extension cords. (UL approved Utility Cord)
Equipment – Convention Center
  • All Center equipment such as food and beverage carts, table carts, dollies, jacks must be returned to the Center after the event move-in/move-out.
  • Any damage to the above equipment will result in additional expense to the event.
  • Only the Center’s staff is approved to operate the loading dock lifts.
Fire Hoses Cabinets, Pull Stations, Aisles and Exit Doors
  • Do not block any doors marked with an overhead exit sign.
  • Each of these must be visible and accessible at all times. Contact your Event Coordinator or Facility Operation's Manager immediately if you find any within your exhibit area. Adjustments to space and equipment may be required.
  • Stay within your designated booth area. Chairs, tables and other display equipment must be clear of all aisles, corridors, stairways and other exit areas.
Food and Beverage Events
  • The New Bern Riverfront Convention Center offers a preferred list of caterers for your convenience. Any contracts for food and beverage provisions are made by the client directly with the caterer. The Center maintains all rights for all coffee breaks and concession services. All food and/or beverages served, offered and/or sold in any part of the Center’s premises must be provided and served by a caterer who has met the requirements and entered into a signed catering agreement with the Center.
  • The Client and Caterer hereby acknowledges and understands that the distribution and consumption of all alcoholic beverages must be in accordance with the laws, statutes and regulations of the State of North Carolina.
Fog/Smoke/Laser Lights
  • No fog, smoke effects or laser light shows shall be permitted in the Center.
Freight/Mail Deliveries
  • Deliveries received on-sites should be addressed to the appropriate show or event.
  • Freight deliveries for an event may not arrive more than two business days prior to the event. Freight arriving sooner than 2 days prior to the event will be refused.
  • Please contact an exhibit contractor or freight handler for all shipping services.
  • Freight to be shipped must be picked up within 2 business days after the event.
Hours of Operation
  • The normal maximum contractual hours of occupancy for events is 10 hours scheduled between 6:00 a.m. - 11:59 p.m. Arrangements regarding activities beyond these hours must be made with the Director and will be subject to overtime charges.
Insurance
  • The New Bern Riverfront Convention Center requires the lessee to provide to lessor proof of insurance, as required below, at least 10 days prior to the scheduled event. Such proof shall be in the form of a certificate of insurance evidencing the existence of commercial general liability insurance applicable to premises and operations hereunder with liability limits at least in the amount of $1,000,000 per occurrence: combined single limit bodily injury and/or property damage. Liability insurance covering all owned, non-owned and hired automobiles; and workers compensation and occupational disease insurance including employers liability, meeting the statutory requirement of the state of North Carolina.
  • The certificate shall show the lessor, Craven County, the New Bern Riverfront Convention Center and its agents, as an additional named insured under the policy and shall contain substantially the following statement "The insurance described in this certificate will not be cancelled or materially altered unless ten (10) days written notice has been received by the lessor".
  • Please present this outline when obtaining event insurance.
  • For assistance, please contact the New Bern Riverfront Convention Center.
Janitorial Services
  • Event areas are cleaned daily at no charge. Additional cleaning requirements may result in charges to the event.
Move-In/Move-Out Policies/Rehearsals
  • Loading and unloading is permitted only through the loading dock. No loading or unloading is permitted through the front of the building.
  • All move-in/move-out and rehearsal rates will be charged half of the room rental fee. Note: Reduction in price is due to maintaining "minimum comfort and staffing levels." If your move-in/move-out requires temperatures or staffing beyond minimum levels, 100% of the rental rate will apply.
  • In the event the Center is not vacated by Lessee upon the expiration of the Term, Management is authorized to remove from the Center, at the expense of the Lessee, all goods, wares, merchandise and property of any kind left therein, and Management shall not be liable for any damages to or loss of such goods, ware, merchandise or property which may be sustained by reason of such removal, and the Management is hereby released from any and all claims for damages of whatever kind or nature, including but not limited to non-use or unavailability of such property.
Outside Solicitors
  • Soliciting is not permitted on the Convention Center property.
  • Unauthorized picketing is strictly prohibited by the Center. The appropriate City of New Bern permit must be approved and on file
Parking
  • All parking is under the exclusive control of the Convention Center management and the following rules will apply:
  • No parking in fire lanes, service roads, loading dock areas or any other unauthorized location is permitted. Unauthorized vehicles will be removed at owner's expense.
  • The Convention Center provides three parking lots; on site lot, a lot directly across from the Convention Center and the visitor lot. Other surrounding parking areas are available, however vehicles parked on private property are subject to applicable regulations.
Prohibited Materials
  • The following items are hazardous and prohibited.
  • L.P.gases (i.e., propane and butane).
  • Untreated Christmas trees, cut evergreens or similar trees.
  • Fireplace logs and similar materials
  • Charcoal
  • Untreated mulch and Spanish moss
  • Hay and straw
  • Table top food fryers and steam tables
Safety
  • The New Bern Riverfront Convention Center's goal is to provide a safe enjoyable atmosphere for every event and our guests. Any and all unsafe conditions or activities will be brought to the attention of the responsible parties and corrective measures are to be made immediately.
Security
  • The New Bern Riverfront Convention Center will arrange for security personnel as required by the Convention Center and/or the exhibit manager and charged to the lessee at the prevailing rate.
  • Any person whose conduct is objectionable, disorderly or disruptive to the Center's use or is in violation of any law shall be refused entrance or shall be immediately ejected from the premises. Lessee assumes full responsibility for the acts and conduct of its exhibitors, agents, employees, licensees, invitees and attendees of the event.
Smoking
  • Smoking is not permitted in the Convention Center.
  • Outside areas have been designated as smoking areas.
Telephone Service
  • The New Bern Riverfront Convention Center and Sprint are the exclusive providers of telecommunications/date line service in the convention center.
  • Only the New Bern Riverfront Convention Center or Sprint personnel are authorized to modify system wiring and cable.
  • TDD are available phone banks on the first and second levels.
  • Contact your Event Coordinator for telecommunications service order forms and telephone equipment rentals.